Frequently Asked Questions
Do RBR Holidays have a minimum number of days booking?
All bookings are generally from Saturday to Saturday unless otherwise agreed or stated. Contact our office if you wish to book other than Saturday to Saturday and we will endeavour to help you.
Do RBR Holidays charge a booking fee?
RBR Holidays do charge a $30 non refundable deposit on all bookings.
Why do RBR Holidays need my credit card details before I check in?
Upon check-in a registered guest must personally sign a registration form and provide a valid credit card for a security deposit. The registration form will be kept on file as security and destroyed within thirty days after departure.
What deposit amount do I need to pay to secure the booking?
To secure your reservation a deposit of $500 to $2000 depending on the accommodation booked is payable within 48 hours of the initial booking enquiry. Should your total accommodation cost be less than $500, your total accommodation cost is payable in full at the time of booking.
When is my balance due?
Balance of accommodation & hire costs must be paid 1 month prior to arrival date.
How can I pay my balance?
Rent for the full period of the booking must be paid by cheque, money order (made payable to RBR Property Consultants) or credit card (VISA or MasterCard only 1.4% surcharge). Online Payments
Payments by direct transfer please use the bank and reference details provided on your booking confirmation email.
What happens if I need to cancel my booking?
- If a booking is cancelled for whatever reason and the property is rebooked again by another guest for the same time and same tariff, the amount paid to date will be refunded less a $60 Administration fee.
- If a booking is cancelled for whatever reason and the property is NOT rebooked again by another guest for the same time and same tariff, the $500 deposit or amount paid to date will be forfeited
Does RBR Holidays have an after hours number should we require out of hours assistance?
After hour’s phone number varies and is located on our office door. They will be able to assist guests with most matters arising outside our office. A call out fee of $50 may be charged to the guest in some instances such as lost keys, lock outs or where there is a breach of our Terms & Conditions. If the call is about a life threatening situation please ring 000, or if the call is to lodge a noise complaint please ring your Police Link on 131 444.
What time is Check In & Check Out
Check in is strickly 2.00 pm on the date of arrival and check out time is 9 am. Any variance to these times must be approved by RBR Holidays Management.
How many sets of keys will I receive?
A maximum of 2 sets of keys per tenancy will be provided.
Can I smoke in or on any of the balconies of any RBR Holidays properties?
Smoking in accordance with State Legislation, smoking is NOT permitted inside or on the balconies of any Holiday Rental Property. If it is found that smoking has occurred, costs associated with the cleansing of the property to remove all traces of cigarette smoke will be charged to the guest. This can include dry cleaning of soft furniture and furnishings. Any evidence of smoking inside the property will incur a minimum cleaning fee of $250.
Do your properties include linen?
Linen is NOT supplied unless specified in the property advertising. You are welcome to bring your own linen or it may be hired through HIRE ALL by either visiting www.goldcoasthireall.com.au calling directly on 07 5536 1379 or via email email@example.com
Please note that clean linen MUST be used at all times for the duration of your stay.
If it is found that you have not used sheets and pillow slips on the beds you will be charged to steam clean the mattress and replace all the pillows & pillow protectors.
What happens if I lose keys?
For security reasons, lost keys will incur a complete re-key of the locks at the guest's expense, the cost of which is between $25 to $250 a set depending on the property. An additional charge of $150 plus GST will be charged for remotes and swipe cards which are lost or damaged.
Do all of your properties include car parking?
Some properties do not provide car parking. If car parking is provided, the Guest must only use the car parking space allocated to the property and not interfere with the use of common property by other persons.
What happens if I want to book again for next year?
Reservations do not automatically repeat. If you wish to request the same property for the same period the following year you must make that reservation at time of your check in or within the first week of your stay.
Does RBR Holidays offer hire equipment?
RBR Holidays offer the following minimum weekly hire items;
Cots, Beach Umbrella’s, Fold Out Beds, Beach Chairs, Body Boards, High Chairs, Air-Conditioning Units, Beach Caddies, Strollers, Beach Towels, Pedestal Fans. Please contact our office for availability, bookings and prices.